DEAR Systems - A Clearinity Review

All Clearinity Review blogs are industry-specific for ecommerce sellers. These apps may be better or worse in other industries! You may run into nomenclature you're not familiar with, and you'll want to reference the Glossary here (constantly updated).

The Clearinity Review Format

  • Wildcards are unique facts about the company that set it apart in the industry and carry no judgement.
  • Rough diamonds are things that could be improved. This category carries no positive/negative judgement - it just needs work!
  • Bad notes are actively hurting ecommerce companies.
  • Good notes are actively helping the ecommerce industry by encouraging good best-practices or helping in some other way.
  • Final Thoughts are a long-form discussion on the company, it's future, and overall impact on the industry.

DEAR Systems

WILDCARDS

  • An Australian company
  • The brainchild of software developers and accountants
  • Supports manufacturing and B2B sales better than most

ROUGH DIAMONDS

  • Amazon Integration - DEAR doesn't tell you directly what stock Amazon has. You have to pre-load it and hope that all the orders are tracked appropriately, which isn't a valid assumption with Amazon. Also, DEAR added in a bit about Amazon Settlements that is HUGELY important, but it's hard to understand in the interface.

BAD

  • App interactions - If you have Shopify, Shipstation, and DEAR, you'll work yourself into a tizzy trying to decide the best way to integrate all three (or any other set of three-or-more apps!). This will cost you hours and hours of searching help files and asking the Support teams of each app what they would do.
  • Internal settings interactions - Some settings conflict internally. DEAR has a very smart infrastructure with a strong core, but the flexible bits of architecture can sometimes fight each other! You'll just never know which one will win.

GOOD

  • Brilliant architecture - The way that DEAR organizes their data has arguably created the most robust entry-to-mid-level cloud inventory package available on the market.
  • Rigid inventory handling - Some apps that have rigid views on things will flop because they are inflexible. DEAR built flexibility into their rigid core and produced amazing workflows from SKU creation, thru BOMs and inventory counts.
  • Strong developers, clear product focus - DEAR might be slow to develop new features, but it's because they are very clear about what their product IS, and what it IS NOT. Their developers are a tactical strike team and their efforts have shown in the UI revamp of 2016, as well as several other updates.
  • Release notes - The DEAR team pushes out release notes frequently and thoroughly. This should be a standard for all SaaS companies!

FINAL THOUGHTS

No platform is perfect, but DEAR is close to achieving it's vision. As per the Ecommerce App section of the website, we stand by our 8/10 as the highest "Bang for the Buck" score we've assigned to-date. DEAR will need to be careful as it transitions from building the core app to building value-added additions. Why? The vision that got them where they are today seems to be relatively complete, and the game is changing as they figure out how to add value to their platform.

DEAR is great for getting you into your first cloud inventory, but your company will still benefit from hiring a pro to help set it up. Your company may never need to move off! However, if your company decides to start adding 3PLs and other advanced fulfillment strategies, DEAR falls off pretty quick - get ready to spend $5,000+ on custom development, or be ready to look for a more streamlined cloud inventory.

Lastly, it's worth noting that standard accounting procedures are well-supported in DEAR. Large-volume companies will start to struggle under the weight of many transactions, and work-arounds will need to be implemented.

Here's to happy inventory intel with DEAR!